The future is calling:
Why now is the time to upgrade from IVR to IVA


Companies spend US$234B annually on their contact centers, but often still deliver poor customer service due to outdated UC and Contact Center infrastructure. In particular, older interactive voice response systems (IVR) can create a frustrating self-service experience.

Adopting a service automation strategy that includes Intelligent Virtual Agents (IVAs) can give you a competitive advantage. Read this ebook to discover why now is the time to upgrade from IVR to IVA.

Tyler Davidson
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Tyler Davidson
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Tyler Davidson
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Why Choose Inference

  • Affordable

    Inference brings advanced Conversational AI to small and medium size businesses. Previously only large enterprises could afford to deploy self-service with advanced speech & NLP.

  • Fast & Scalable

    With Inference, businesses can deploy new services in days. Enterprises can easily, scale to meet spikes in service demand using virtual agents to augment their human workforce.

  • Flexible

    Inference allows businesses to use the latest Conversational AI services from providers like Google, IBM Watson & Amazon. They are free to switch from one engine to another and embrace new solutions as they come to market. There’s no lock-in.

  • Trusted

    Dozens of telecommunications providers including AT&, Telstra, Nextiva and CBTS trust Inference to power self-service and real-time communications for leading brands.

  • Integrated

    Deeply integrated with lead UC and Contact Center solutions including Cisco, Five9, 8x8 and Vonage. Resold by over 40 telecoms worldwide.

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Watch a Demo Video

Virtual Agents have a wide variety of skills including speech recognition, natural language processing, text-to-speech, voice biometrics, transcription and API integration. They’re always working and always learning new skills. Watch a demo video to see how it works.


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Find out why Frost & Sullivan gave us a leadership award for IVAs

Frost & Sullivan’s Customer Value Leadership Awards honor business leaders in key growth segments, evaluated on two primary macro-level categories: customer impact and business impact. Read more to find out why Inference Solutions won.


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Here's what our customers have to say

Pizza Hut Australia is undergoing a digital transformation to improve the customer experience, drive additional revenue and create operational efficiencies. Inference Solutions’ AI-powered virtual agents are an important aspect of this initiative.


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Got Questions? We'd love to chat.

We’re happy to give you a personal demo and answer any questions you might have. Just fill out the form and we’ll get back to you right away.


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